Refund policy
At SeatEase.store, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and hassle-free return process.
30-Day Return Policy
We offer free returns and refunds within 30 days of receiving your order. To qualify for a return, items must be unused, in their original condition, and returned with all original packaging whenever possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Used or damaged products caused by misuse
- Items returned after 30 days
- Gift cards
- Clearance or final sale items (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
If you'd like a different item, we recommend returning your original purchase for a refund and placing a new order.
Return Shipping
We provide free return shipping for eligible returns approved under this policy.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it must follow the standard return procedure.
How to Start a Return
Please contact our support team with:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Email: support@SeatEase.store
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
SeatEase.store
Réserve Indienne de Kahnawake No 14
Kahnawake, QC J0L 1B0
Canada
Email: support@SeatEase.store
Phone: (905) 513-8200